Frequently Asked Questions (FAQ)

1. Where are Savvy & Savvy shoes made?

All of our shoes are proudly handcrafted in León, Guanajuato, Mexico.

2. What materials do you use?

We primarily use genuine leather for both the upper and lining, ensuring comfort, durability, and a sophisticated finish. Some styles may also incorporate premium synthetic or textile materials while maintaining the quality and elegance of our designs.

3. What sizes do you offer?

We offer sizes ranging from US Women's 5 to 10 (MX 22–27), including half sizes.

4. How do I choose the correct size?

Our sizing corresponds to actual measurements. The difference between a full size and a half size is approximately 3 mm in length and 1.3 mm in width. We recommend selecting the size you normally wear and ensuring that our shoe last fits your foot shape comfortably.

5. Can I place an order through WhatsApp?

Yes. We offer personalized assistance to help you complete your purchase. Contact us via WhatsApp at +52 (477) 264 8465.

6. What heel heights do you offer?

We offer a variety of heel heights, including flats, low heels (5 cm), mid heels (7 cm), and high heels (10 cm), to suit different styles and needs.

7. Can I exchange or return my purchase if it doesn’t fit?

Yes. We have exchange and return policies in place. We recommend reviewing our policy before making a purchase.

8. What payment methods do you accept?

We accept credit and debit cards, PayPal, Kueski Pay, Aplazo, cash payments through OXXO Pay, and bank transfers.

9. Do you ship throughout Mexico?

Yes. We ship nationwide using trusted courier services.

10. Which shipping carriers do you use?

We work with Estafeta, DHL, and Paquetexpress.

11. How long does delivery take?

Estimated delivery time is between 3 and 7 business days, depending on your location and the selected courier service.

12. How should I care for my leather shoes?

We recommend cleaning them with a soft cloth, conditioning the leather with a specialized leather cream, and storing them in their dust bag to extend their lifespan.

13. Are your shoes comfortable for everyday wear?

Yes. Every style is designed with comfort and ergonomics in mind. However, comfort may vary depending on each person's foot shape, so we recommend trying them on to ensure the best fit.

14. Do you have a physical store?

Yes. We are located at Mulza Outlet, Unit O-7, León, Guanajuato, Mexico.

15. Do your products include a warranty?

Yes. All of our products are covered by a 30-day warranty against manufacturing defects.